Case study: tracking and
managing human rights
complaints
Summary

1

Case study specification

3

Objectives of the project

3

The discovery phase: from an idea to a data model design

3

The design of the database

6

Complaint workflow

7

Data model

8

Collecting information from victims or complainants

11

Automate updates for parties

12

Database outputs

13

Learnings and recommendations

15

Summary
The present case study is based on the development of an information system to handle
victim’s complaints at a human rights organization. Complaint reception and management
is a recurring task for national and international institutions in the human rights field.
1

Select target paragraph3