• Be careful not to allow speculation, bias or discrimination to affect
the documentation exercise.
• Act with care and professionalism, objectivity, open-mindedness
and impartiality. 34
2.1.7 Managing Expectations
Managing expectations is another important aspect of the informationgathering process. Be careful not to offer unrealistic guarantees concerning
the use of the information collected, its confidentiality, or the safety of a
victim, witness or any other individual. Do not raise false hopes regarding
issues that depend on factors outside of your control, such as the use of the
information gathered in a court of law, or the possibility of future
reparations. Do not make promises that cannot be kept, and ensure that any
promises that are made are feasible. For example, only offer protection if
one’s organization is equipped with – or plugged into a network of providers
of – security measures. 35
2.1.8 Preserving the Chain of Custody of Information
The chain of custody describes accurately and in detail every handler
of the information concerned, from source or origin to production.
Preserving the chain of custody is one of the main objectives of proper
information management and starts when someone first receives or collects
the information. For any piece of information or object to be used as
evidence, the chain of custody must remain intact and should be able to be
produced.
A complete and unbroken chain of custody accounts for:
• The whereabouts of the piece of information, whether it be
documentary, forensic, or testimonial, from the moment someone
receives it to the moment they hand it over to an investigating
authority;
• All people who handled that information; and
34
Office on Drugs and Crime, CRIME SCENE AND PHYSICAL EVIDENCE AWARENESS FOR NON-FORENSIC
PERSONNEL, 5 (2009); International Bar Association and Raoul Wallenberg Institute of Human Rights and
Humanitarian Law, The Lund-London Guidelines, 30 (2009).
35
Office of the High Commissioner for Human Rights, Training Manual on Human Rights Monitoring, 91,
119. (1996).
36
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