• Be careful not to allow speculation, bias or discrimination to affect the documentation exercise. • Act with care and professionalism, objectivity, open-mindedness and impartiality. 34 2.1.7 Managing Expectations Managing expectations is another important aspect of the informationgathering process. Be careful not to offer unrealistic guarantees concerning the use of the information collected, its confidentiality, or the safety of a victim, witness or any other individual. Do not raise false hopes regarding issues that depend on factors outside of your control, such as the use of the information gathered in a court of law, or the possibility of future reparations. Do not make promises that cannot be kept, and ensure that any promises that are made are feasible. For example, only offer protection if one’s organization is equipped with – or plugged into a network of providers of – security measures. 35 2.1.8 Preserving the Chain of Custody of Information The chain of custody describes accurately and in detail every handler of the information concerned, from source or origin to production. Preserving the chain of custody is one of the main objectives of proper information management and starts when someone first receives or collects the information. For any piece of information or object to be used as evidence, the chain of custody must remain intact and should be able to be produced. A complete and unbroken chain of custody accounts for: • The whereabouts of the piece of information, whether it be documentary, forensic, or testimonial, from the moment someone receives it to the moment they hand it over to an investigating authority; • All people who handled that information; and 34 Office on Drugs and Crime, CRIME SCENE AND PHYSICAL EVIDENCE AWARENESS FOR NON-FORENSIC PERSONNEL, 5 (2009); International Bar Association and Raoul Wallenberg Institute of Human Rights and Humanitarian Law, The Lund-London Guidelines, 30 (2009). 35 Office of the High Commissioner for Human Rights, Training Manual on Human Rights Monitoring, 91, 119. (1996). 36

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