Graphic information about certain characteristics of the complaint and the complainant is also provided: Learnings and recommendations Beyond how sophisticated the tool is and the number of customizations a specific project might include, this case illustrates common human rights documentation needs and ways to address them strategically. These are some of the learnings and recommendations we can take away from the project: 1. Be able to get a deep understanding of one case, and also get an overview of aggregated data It is common to look at cases or complaints individually, but it is also useful to get a general view about the cases as a whole. In this project, this was addressed by highly customized features providing visualizations and charts. 15