Diagram 5. Properties on Complaint submission and relationships with other entities. Automate updates for parties One of the goals of the database was to improve the efficiency of the personnel of the organization by automating repetitive tasks. The best example to show this is the email notification of complainants and respondents. There are specific stages at the process, such as the decision to admit the complaint or to investigate it, that trigger an automatic email for involved parties. This was a customized feature that involved specialized work by developers. 12