step etc. NOTE: If an auditor does not ensure that the uniquely identified subset of processes speaks to the full range of participants, their recommendations are more likely to be met with resistance. Map out critical processes: In this exercises the auditor does free-hand mapping for each process guided by the host participants. The auditor needs to make sure that they work to develop a broad understanding of the overall process. This is a time consuming activity, and managing their overall time to complete the entire needs assessment, and respect the time constraints of the staff, is critical. Clearly identify the process name on the whiteboard or flipchart Identify the first and last steps from the participants and write them on the side of the paper to keep the participants on track. Place the "Starting" place on the white paper. Have your participants explain to you what the process is step-by-step, while making a note on the side where there will be follow on processes. 1. Don’t forget about follow-on processes 2. List who does each step along side each process Verbally walk the participants through the completed process so you ensure you didn’t miss anything Take quick notes to remind yourself of any key points not clearly marked on the map before they move on to the next activity. After completing all the key events take a photo of the whiteboard / store the chart-paper for later documentation. While doing this it is important to consider level of detail you will be mapping out (this should be pre-determined or established so everyone is on the same page) How to make a process map This process map will be used to develop our asset map. "Draw the flowchart initially to represent the operation, as it actually happens - NOT what you might prefer it to be! Use a flip chart or whiteboard to produce your initial charts" "WHO does WHAT (Job title/Function e.g. Level A1) WHAT is done and WHEN What DECISIONS have to be taken and What possible paths follow from each decision" Page 141 of 240