If the tool you are using does not have that option, make sure you can export your data in interoperable formats, such as CSV, so that you are able to import it into another tool. Rather than having one perfect tool it is worth selecting and combining the right ones. 2. Tracking the status of a process is a basic task for human rights organizations, and it can be used for multiple purposes. This project was about tracking complaints through the stages of a predefined process, but it is conceptually similar to legal tracking or victim assistance tracking. These purposes have something in common: they are guided by a welldefined workflow in which different paths are clearly identified. 3. Accountability and performance monitoring demand the anticipated definition of measurable goals. If you want to be notified before overdue dates you need to clearly define complaint handling standards, including the maximum number of days at each stage. This will be useful not only for your information system, but also for your reliability as an organization. 4. Managing large amounts of data is simpler with automated tasks. If your data is well structured and your tool includes these features, it is possible to automate some tasks. In this project, frequent queries are shown in dashboards, so users don’t need to perform them every time they need to extract that information. Notifying parties (via email) at different stages of the process was also identified as a time-consuming activity. The system was customized by developers to automate this functionality. Even if you are using simple tools such as Excel or LibreOffice Calc, you can use conditional or mathematical formulas to get the most out of your data without doing everything manually. 16