Diagram 4. Properties on Complainant and Respondent entity types Collecting information from victims or complainants As the workflow shows in Diagram 1 above, the process starts with the complaint submission, which is directly submitted from an online form by the complainant. The complaint can also be presented by phone or in person. In both cases, the personnel from the organization fills the form with the information provided by the complainant. There is a third option that also needs to be considered: the organization can start a complaint process on its own motion. In the three cases the same complaint submission is filled. The form has mandatory and optional fields. For instance, a complaint cannot be presented without providing the name and the email of the victim and the complainant. The submission form includes the information that later is included in the complaint registration, complainant and respondent templates. To facilitate this process, information from matching fields in the complaint submission and the complaint registration templates can be directly copied and pasted in the system into other templates. The following example shows what the complaint submission (Stage 0) looks like and how its information feeds the next templates: 11